Table of contents
Q: How to buy your software?
A: Select the product(s) that you want to purchase by clicking the “Buy Now” link. You will be taken to a product details page where you are presented with optional hosting packages. Once you are comfortable with your choice, click on the "Add to Shopping Cart" link. If you are interested in more than one product, click on "Continue Shopping" and add the additional products to the cart in the same way.
- Carefully review/edit the quantity applied to your order and recalculate or Remove items
- Review entire Shopping Cart page and click "Proceed to Checkout"
- Choose you Payment Method (if you choose Mail-In, you will not be able to download the application until your payment has been received and has cleared our bank account)
- Fill in the Order Form (Please, fill in each field carefully)
- Double check your information and then submit your order by clicking on "Checkout Step 2"
- If you are purchasing the free MS Access version of the cart and have not chosen a hosting package, you will be taken directly to the print receipt page where you will be provided with a download link as well as your installation license.
- If you are making a purchase of any other product with a greater than $0.00 balance, one of 2 things will happen:
- If you have chosen "Mail-In" as a Payment Method, you will be taken to the print receipt page where you will find the mailing address to send your payment. Instructions on how to download will be sent once your payment has cleared our bank account. If this is your first order with us, you will also receive your membership login information so you can check on your order(s).
- If you have chosen PayPal, you will be taken to the PayPal secure website to finalize your payment by either your own PayPal account of by credit card. Afterwards, you will be taken to the print receipt page. You will be sent download instructions after your payment has cleared our PayPal account. If this is your first order with us, you will also receive your membership login information so you can check on your order(s).
TIP: You can click on the "Shopping Cart" link at the top of the page at any time to see what products you have selected. This allows you to see the total amount to pay, and also to remove items or modify the number of copies of a particular product that you wish to purchase.
Q: Is it safe to purchase online?
A: Purchasing OneWorldNet.com, Inc. products online (via Paypal) is absolutely secure. Paypal uses advanced encrypted SSL on every transaction processed. In other words, the transmission from the server forms a matched pair with the transmission from your computer, so that only data to and from these sources can be valid. The information received from you is totally protected!
Q: What methods of payment do you accept?
A: Currently, we accept mailed in payments (certified checks, bank drafts, etc.) and payments through PayPal (using your PayPal account or by credit card)
Q: What shall I receive after payment?
A: If it was your first order with us, you will receive your membership registration information (username/password) so you can check on your orders. You will also receive an email notification of either success or failure of payment. If the payment is successful, the email will also include instructions on how to download the application.
Q: How long does it take to process an order?
A: If paid by mail-in, 2 to 3 weeks. If by PayPal, within 24 hours (but usually within a few minutes).
Q: Why was my credit card declined during the payment process?
A: The information you provided may not have matched the information registered with the credit card (proper name and address) or the balance on your credit card may already be at its maximum.
Q: Where can I review information about my order?
A: If this is your first order with us, you will also receive your membership login information so you can check on your order(s). Keep the login information safe, but if for some reason you do lose it, the Members Area page has an option to retrieve your information by sending us your registered email address.
Q: What about your Return and Refund Policy?
A: Because you are purchasing software, our return policy is exactly the same as most software retailers - there is no way to know what has been done with the application once is was in your hands, so there are no refunds. In the event you have hosted your application with us, we offer a 15 day refund if you change your mind - we offer this mainly because we know our servers run the application properly (we provide the maximum requirements for the application).